Frequently Asked Questions
Where do you deliver?
We deliver inside our active delivery zones (currently Imus, Cavite). Set your location on the home page — you'll only ever see stores and products that actually deliver to you. Delivery fees are shown per store before you order.
How do I pay?
Cash on Delivery (COD), RAM Wallet, or secure online payment. Online payments are processed by our payment partner on their secure page — your order is only confirmed once the payment is verified server-side. We never store your card details.
How do I log in?
Use your mobile number — we text you a one-time code (OTP). No password needed. An account is created automatically on your first OTP sign-in.
How do I track my order?
Open Ordersafter checkout. You'll see per-store status in real time — from confirmation to preparation to your rider on the road, including how far away they are.
Can I cancel an order?
Yes — while it's still pending (before any store starts preparing it). Open the order and tap Cancel order. Wallet and online payments are refunded to your RAM Wallet automatically.
What about prescription (Rx) items?
Items marked Rx require a valid prescription. Place the order first, then upload a photo or scan of your prescription on the order page — the store reviews it before dispatch.
What if an item arrives damaged or wrong?
Contact us right away (see the footer) — see our Return & Refund Policy for the full process and timelines.