Return & Refund Policy

You may cancel any order that is still pending (before the store has started preparing it) — open the order and tap Cancel order. Payments made through RAM Wallet or verified online payment are automatically refunded to your RAM Wallet. If a store cannot fulfill part of your order, that part is refunded the same way.

Our return period lasts 7 days from the date of delivery. After 7 days, we can no longer offer a return or refund unless the item is still covered by applicable warranty terms. To be eligible for a return, the item must be unused, complete, in the same condition you received it, and in its original packaging. We only replace or refund items that are defective, damaged on arrival, incorrect, or covered by our approved warranty guidelines. The following are not grounds for return: compatibility issues, wrong item ordered by the customer, change of mind, and buyer's remorse. Non-returnable items may include thermal paste, cables, connectors, mousepads, gift cards, downloadable software, opened consumables, special-order items, and sealed items once opened. A receipt, invoice, or valid proof of purchase is required to complete any return, exchange, or warranty request.

Report damaged, defective, incorrect, or missing items within 7 days of delivery by contacting us using the details in the footer. Please include your order number and photos of the item.

Refunds are not the default option for warranty claims — a replacement or repair may be offered first. A refund may apply within 7 days of delivery when no replacement, repair, or acceptable alternative is available, subject to approval. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request. Receiving an item for checking does not automatically mean the return or refund is approved. Approved refunds are credited to your RAM Wallet, which you can spend at any store on the platform or withdraw according to wallet rules. COD orders refunded after delivery are also credited to your RAM Wallet. Sale items, clearance items, order-basis items, and special-order items may not be refundable unless required by law or approved by management. Shipping fees, courier fees, packaging costs, service fees, and other processing charges are generally non-refundable.

Warranty applies only under normal working conditions and proper use. Accidental damage, misuse, neglect, liquid damage, electrical damage, unauthorized repair, unauthorized opening, or hardware modification may void the warranty. Warranty covers the goods only in their original hardware and configuration. Changes made by parties other than the fulfilling store or an authorized service provider are not covered. Proof of purchase must be presented for all warranty service requests. Warranty covers hardware only; software warranty, if any, is the responsibility of the software manufacturer or license provider. Items returned for warranty must be complete with box, accessories, manuals, warranty cards, and included items when applicable.

Items covered under return-to-base warranty must be returned to our store, service point, or approved return location by the customer, through personal visit or shipping. The customer shoulders transport and shipping expenses to and from our store or approved return location unless otherwise approved by Ramo. If a refund is approved and return shipping was shouldered by Ramo, the cost of return shipping may be deducted from the refund amount where allowed.

All returned items are subject to inspection, testing, and validation. Processing time may vary depending on the item, supplier, brand, service center, or availability of replacement units or parts. Items subject to supplier pull-out, manufacturer warranty, or service center checking may take approximately 2 to 3 weeks or longer, depending on the supplier, brand, or service center.

The following are not returnable: items damaged after delivery through misuse, items missing parts or packaging that you received intact, and consumables or perishables delivered in good condition.

If your purchase was paid through a third-party installment, financing, or payment partner such as Skyro or another approved provider, refund handling may depend on the rules and approval process of that provider. Ramo does not control third-party financing approval, cancellation, reversal, penalty computation, or repayment obligations. If a refund is approved by Ramo, the final adjustment may still need to follow the payment partner's process. You remain responsible for communicating with the third-party partner regarding your loan status, repayment schedule, and account concerns.

For return, refund, and warranty inquiries, please contact us at:

DRAGM Corporation / Ramo
Blk 2, Lot 8 Casimiro Ave, Las Piñas, Metro Manila 1742, Philippines
support@ramstore.com.ph
09458490953