Shipping & Delivery Policy

All orders are subject to stock confirmation, payment verification, and fulfillment availability. The fulfilling store confirms and prepares your order before it is dispatched for delivery. Placing an order does not automatically guarantee immediate availability. A store representative may contact you to confirm your order, stock status, payment, or delivery details. Some items — such as large appliances, high-value items, bulky items, or special-order items — may require additional processing time.

We deliver only within active delivery zones (currently Imus, Cavite, and other serviceable areas as they are added). The storefront shows you the stores available in your zone. Delivery addresses outside a serviceable zone cannot check out.

Each store shows its delivery fee and estimated delivery time before you place your order. The exact delivery fee is computed by our servers at checkout based on your delivery distance and order details — it is never set manually. Delivery estimates are typical only and are not guaranteed. Actual delivery time may be affected by traffic, weather, holidays, store preparation time, courier schedules, or other events outside our control. Shipping and delivery fees are generally non-refundable.

Once the store confirms and prepares your order, it is delivered to your address through our courier service (RamEX) or, where available, the store's own delivery. You can watch each step of your order live on the order page, including tracking updates as your order moves toward you.

A cart containing items from several stores is split into separate per-store deliveries, each with its own status and delivery fee.

For high-value electronics, smartphones, laptops, computers, appliances, and other premium items, we may require additional verification before release — such as order confirmation, payment confirmation, identity verification, or delivery address confirmation. We reserve the right to choose a safer fulfillment method for high-value items.

Cash on Delivery (COD) may be available for selected areas, selected products, and approved delivery arrangements. COD does not apply automatically to all orders. For high-value items, special-order items, or bulk orders, advance payment may be required before processing.

Please keep your contact number reachable and your delivery details accurate. Delivery may fail due to an incorrect address, incomplete contact details, an unavailable recipient, refusal to receive, or an inaccessible location. If a delivery fails for reasons related to the customer, we will contact you to rearrange it, and additional re-delivery charges may apply. Repeated failed COD deliveries may limit COD availability on your account. If you cannot be reached within a reasonable period, we may hold or cancel the order, subject to payment status and company policy.

You are responsible for providing accurate and complete shipping information, including your full name, contact number, complete address, landmarks, and delivery instructions. Ramo is not responsible for delays, failed delivery, or additional charges caused by incorrect, incomplete, or outdated information.

Please inspect your package upon delivery whenever possible. If an item appears damaged, tampered with, incomplete, or incorrect, document the issue with photos and report it to us as soon as possible, together with your order number. See our Return & Refund Policy for how these are handled.

For shipping, delivery, and fulfillment inquiries, please contact us at:

DRAGM Corporation / Ramo
Blk 2, Lot 8 Casimiro Ave, Las Piñas, Metro Manila 1742, Philippines
support@ramstore.com.ph
09458490953